Privacy Policy

1. Introduction

Lodestone Immigration Services Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or visit our website.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, date of birth, passport details)
• Contact information (email address, phone number, mailing address)
• Employment and education history
• Family information
• Financial information relevant to immigration applications
• Any other information you choose to provide

3. How We Use Your Information

We use the information we collect to:

• Provide immigration consulting services
• Prepare and submit immigration applications on your behalf
• Communicate with you about your case
• Respond to your inquiries and provide customer support
• Comply with legal obligations and professional standards
• Improve our services and website

4. Information Sharing and Disclosure

We may share your information with:

• Immigration, Refugees and Citizenship Canada (IRCC) and other government authorities as required for your application
• Third-party service providers who assist us in providing our services
• Professional advisors (lawyers, accountants) when necessary
• Law enforcement or regulatory authorities when required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Immigration-related documents are typically retained for a minimum of six years after the conclusion of your case.

7. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal and professional obligations)
• Object to or restrict certain processing of your information
• Withdraw consent where processing is based on consent

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. You can control cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

13. Compliance

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. As a member of the College of Immigration and Citizenship Consultants (CICC), we also adhere to the professional standards and code of conduct established by the regulatory body.